When you contact us, we collect your name, phone number, email address, and service address. We also collect details about your HVAC system and the problem you're having so our technicians can help.
Like most websites, we automatically collect basic technical information such as your IP address, browser type, and the pages you visit. This helps us understand how people find and use our site.
We use your contact details to schedule service, send appointment reminders, and follow up on the work we did. If you ask for a quote, we use your information to prepare and share it with you.
We may also use your information to improve our services, respond to your questions, and send occasional updates about ThermexaPro. You can opt out of marketing messages at any time.
Our website uses cookies and similar technologies to remember your preferences and understand how you interact with our pages. Cookies are small files stored on your device.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work as well.
We use third-party analytics tools, such as Google Analytics, to track website traffic and see which pages are most helpful. These tools collect anonymous data and do not identify you personally.
We may also use third-party services for scheduling, customer reviews, or payment processing. These providers have their own privacy policies, and we encourage you to review them.
We do not sell your personal information. We share it only with trusted service providers who help us run our business, such as scheduling software or payment processors, and only as needed to serve you.
We may disclose information if required by law, to protect our rights or safety, or in connection with a business transfer. In those cases, we limit what we share to what is necessary.
We keep your personal information for as long as we need it to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need it, we securely delete or anonymize it.
If you ask us to delete your information, we will do so unless we are required to keep it for legal or operational reasons.
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include physical, electronic, and procedural safeguards.
No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. But we work hard to keep your data safe and review our practices regularly.
You have the right to access, correct, or delete the personal information we hold about you. You can also object to or restrict certain processing.
To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe and help you however we can.
Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us so we can remove it.
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and change the effective date at the top.
We encourage you to review this policy periodically to stay informed about how we protect your information.